1. Eligibility for Returns

We accept returns for the following reasons:

- Damaged or Defective Products: If your item is damaged or defective upon arrival.

- Incorrect Products: If you received the wrong item or the product does not match its description.

- Unwanted Items: If you are not satisfied with your purchase, you can return it within the specified time frame (subject to conditions).

To be eligible for a return:

- The item must be unused, in its original packaging, and in the same condition you received it.

- Certain items such as perishable goods, personal care products, and customized or personalized items may not be eligible for return.

 2. Return Timeframe

- Damaged or Defective Products: You must report any damaged or defective items within 48 hours of delivery.

- Unwanted Items: Returns for unwanted items must be initiated within 7 days of delivery.

To start a return, please contact us at [support@barakahbazar.lk] with your order number and details of the item you wish to return. We will provide instructions on how to return your item.

 3. Return Process

Once your return request is approved, you will be provided with instructions on how to send the item back. Please note:

- Return Shipping Costs: Customers are responsible for covering the shipping costs for returning unwanted items. For damaged, defective, or incorrect items, Barakah Bazar will cover the shipping costs.

- Packaging: Ensure the item is packed securely to avoid damage during transit.

Once we receive your returned item, we will inspect it and notify you of the status of your return.

 4. Refund Policy

If your return is approved, we will process your refund. The refund will be issued through the original method of payment. Please allow up to 7-10 business days for the refund to appear in your account after it has been processed.

Refunds will not include:

- Shipping fees for unwanted items (unless the item was damaged or incorrect).

- Discounts or promotions applied to the original order (refunds will be issued based on the amount paid).

 5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order for the desired product.

 6. Non-Returnable Items

Certain products are not eligible for returns, including:

- Perishable goods (e.g., food items)

- Personal care products (e.g., cosmetics, skincare)

- Intimate or sanitary goods

- Gift cards

- Items marked as “Final Sale” or “Non-Returnable”

 7. Order Cancellations

You may cancel your order before it is shipped. Once the item has been shipped, you must follow the return process as outlined in this policy.

 8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [support@barakahbazar.lk] with:

- Your order number

- Photos of the damage or defect

- A description of the issue

We will arrange a replacement or refund as quickly as possible, at no extra cost to you.

 9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team: